Inquiries are dealt with in accordance with the following flow on this system:
A. Inquiry form (explained in this chapter)
↓
B. Auto-response e-mail (set at "Email Settings")
↓
C. Inquiry management (explained in "Inquiry Management")
↓
D. Inquiry response e-mail (set at "Email Settings")
Stores set items for inquiry forms, questionnaire forms, etc. as desired, if necessary.
Fixed phrases for sample replies also can be set to the reply field.
|
- Contents - |