• Please check the FAQ page before sending an inquiry.
• About cancellation and refund, please see this page.
• Please write the order number you are referring to, if there's any.
• Please enter your email address correctly. If you don't receive the auto-reply from us within 1 hour from submitting this form (including the spam folder), please send the message again.
• We prefer communication by email to phone as English-speakers are not always around. We will respond to your emails promptly during our office hours.
• Although we can only help you in Japanese, if you would like to contact us by phone, please call: 03-3665-4946. (10:00AM-6:00PM, Weekdays and Saturdays only)

If you have anti-spam software installed, please make sure it does not block or filter emails sent from our domain (cdjapan.co.jp).

Dear Customers Using Softbank Wi-fi

You might receive some messages on your device but please ignore/delete them as they are not refereed to your contract with us.